STATEN ISLAND, N.Y. — Kay Jewelers is one of the better retail adornment chains in the country. They acquaint heavily.
“You see the commercials. Every kiss begins with Kay,” said Brandon Lewis, a steamfitter from Staten Island. “I anticipation it was the appropriate abode to go.”
Brandon bought an assurance arena at Kay Jewelers in the Staten Island Mall a year and a bisected ago. He said the abundance manager, who awash him the ring, assured him the centermost diamond, belief about one carat, was aerial affection at a low price.
“He wrote bottomward that the centermost bean was account $9,000, but he’s giving it to me for $6,400,” Brandon said.
The absolute bulk of the ring, including the ambience and surrounding diamonds, was $9,002. At the time of purchase, the abundance administrator gave Brandon a Address of Authenticity able for Kay Jewelers by Gemological Science International, GSI. It describes the centermost bean and grades it for accuracy and color, amid added things.
Recently, afterwards Brandon and his fiancée alleged off their engagement, he went aback to the aforementioned Kay Jewelers abundance and asked for a refund. The administrator refused, back it was continued accomplished Kay’s 30-day acquittance limit. So Brandon absitively to accept the arena acquainted elsewhere, acquisitive to advertise it. He remembered what the Kay administrator said: “He told me it was activity to adjudge for what I paid, if not more.”
Unfortunately, that is not what three altered appraisers said.
Brandon contacted What a Shame at PIX11 and we brought the arena to Donald Palmieri, architect of GCAL, Gem Certification and Assurance Lab.
Certified as a Master Gemological Appraiser, he was acclaim to us by the Jewelers Vigilance Committee. Palmieri advised the centermost design afterwards removing it from its setting. His allegation are clearly altered than what’s listed on the address Kay Jewelers gave Brandon.
That address gives the centermost design a accuracy brand of “SI2.” Palmieri said that’s too aerial because of the abounding imperfections in the diamond, alleged inclusions.
When magnified, they attending like blemish marks. Hei graded the accuracy “I1.”
“There’s a actual aberration amid an I1 and SI2,” he said, “about 30 percent in value.”
The diamond’s blush is addition important appropriate in free the stone’s value. Palmieri gives the blush an “I,” two grades lower than the Address of Authenticity Brandon accustomed from Kay. Palmieri assured “there was bribery of the diamond” and says the centermost bean is account at retail about $3,200.
Brandon was answerable bifold that amount. The two added appraisers Brandon went to additionally graded the accuracy and blush lower than Kay. Brandon again took the three appraisals and alternate to the store. The administrator asked, “Who’s to say that these guys are right?”
This is a botheration for anyone affairs gems.
There are wholesale, retail and appraisement prices. If you appetite to sell, you can alone get what the bazaar is accommodating to pay. So buyers should be agnostic of numbers tossed about by any seller.
Meanwhile, PIX11 contacted GSI, which able the Address of Authenticity for Kay Jewelers.
The company’s co-founder, Debbie Azar, issued a account saying, “Gemological Science International (GSI) is one of the better gemological organizations in the apple with 11 offices beyond the globe. GSI is an absolute class which combines accompaniment of the art technology with able expertise. We are not accustomed with the issues this specific customer has aloft and cannot animadversion on those. That said, we angle abaft our allocation letters and the grades we issue. Our gemologists are accomplished professionals…using abundant procedures for allocation diamonds.”
Fortunately, this adventure has a blessed ending. We alleged Kay Jewelers’ accumulated headquarters.
While no one there would acknowledgment our questions about the differing appraisals, they did accede to investigate Brandon Lewis’ case.
Before long, he got a alarm adage the aggregation had agreed to accord him a complete refund. On Tuesday, he accustomed the check.
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